Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 4 - 12 business days
  • Europe : 4 - 12 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    I gladly accept returns, exchanges, and cancellations

    Contact me within: 14 days of delivery
    Ship items back within: 30 days of delivery
    Request a cancellation within: Before the item shipped

    The following items can't be returned or exchanged

    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

    Custom or personalized orders
    Perishable products (like food or flowers)
    Digital downloads
    Intimate items (for health/hygiene reasons)
    Conditions of return
    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Frequently Asked Questions

    Sizing details

    We can create any size you wish. You can see the size chart on the item's pictures or let us know by message.

    Gift wrapping and packaging

    All the items come in a nice wooden gift box. You can check the item's pictures to see how it looks.

    Wholesale availability

    Available.

    How to personalize an item?

    Use the 'PERSONALIZATION BOX' to let us know the NAME / LETTERS / SYMBOLS that you would like on your item. Please be careful with the Uppercase and Lowercase letters.

    How can I stay informed about new designs?

    You can follow us on Instagram:
    https://instagram.com/ace.elegance